Erik Larson

"SLOWEST location ever. If you're arriving via train, hustle to be first to the Hertz counter as the line is excruciating even when short."

"Uniquely poor breakfast in lounge. Skip it and try restaurant instead."

"Worst lounge in the system. If you have Priority Pass try the BA Lounge instead."

"Mario @ reception is great!"

"Great cocktails and patio is great on warm days."

"Elevators get jammed in the mornings with guests going down and back up after picking up their free breakfasts in the Green Room on lobby level. Allow more time than you otherwise would 7:00-9:00am."