Hertz

Conseils sélectionnés

• this one on van buren is the worst. the women here are unprofessional and do not know what they are doing. ridiculous wait time, and i reserved way ahead. terrible customer service

  alyssa kurtz

• Great rates and super convenient location for JW Marriott guests. Be prepared for a long walk to the cars.

  ATL_Hunter

• Nightmare. Slow slow slow. Wait of 55mins as "cars weren't ready."

  Chris

• Sign up for hertz gold, just walk right to your car, hop in and go!

  Rachel Flagg

• Hertz cannot get a rental right. Every week the price never matches! WTF?!

  Chris G

• Get the gold card and skip the lines.

  Scott Schultz

• It takes forever to leave rental car garage even if gold hertz member- out of 6 stations, only 1 operational

  Laura Edell

• Best customer service around :)

  Josh Griffith

• HORRIBLE!! Car "reserved" months ago. Was told it would be45min wait ended up being 1 1/2 hours. Mgmt wouldn't compensate in any way.Obviously not a 1 time instance as many reviews say the same thing.

  Sarah Muffenbier

• Worst wait time.!!!😡😡😡😡👎👎👎👎 makes me go 💤💤💤💤💤

  Adnan Khambaty

• use the Live Expert Kiosk to check in. Lines are short and fast.

  Deb F.

• These assholes tried to charge me $200/day for an ECONOMY sized car. Also tried telling me it was Manager's Special pricing. Person next to me paid $35. F--- you, Hertz. Signed, unhappy gold member.

  JessC ⚓

• Should have read my own review. Back a year later and still an hour long wait. They promised a shorter wait if I agree to a pricey upgrade.

  Carma Dannelly

• Not the best. Was told to get our car from K3, DOESN'T EXIST. Nice going.

  Melo! Weary

• Gold Service here is great.

  Louis Holmes

• Still waiting for our car and still being ignored. Mind you, we paid for the upgrade and booked this trip 3 months ago ...

  Eve Skidmore

• They are frauds, I rented online through USAA for $145, final bill after declining everything... $400. What a nightmare. I've never experienced such fraudulent activity.

  Janice Quist

• My reservation with AAA discount was $27.59 a day but turned into $79.00 a day because they upgraded me. A total rip off! No more AAA, Hertz, or Phoenix for me.

  Randal Ruge

• If you use the Fuel Purchase Option and travel over 100 miles they will charge you for the full tall regardless of how much fuel you came in with. Wish they'd told us that before we filled up.

  Christina Poon

• Wish I would have read the tips ahead of time .... So slow. 45 minutes wait - after checked in (yes - reserved well in advance)

  Kimberly

• Be nice to them and they will be nice to you.

  M W

• The best Hertz!

  Lance T

• 58 minutes later, as we headed to our car, the line zig zagged 7 times & then literally went all the way across the lobby to the bus area. It will be 90 minutes for them. Now 6 agents, up from 5 #fail

  Dean Suhr

• They hand out water while you wait

  christina

• It is easy to get upgrades here. Great service!

  Kevin TaDa😜

• READ the estimate of charges screen when the agents show it to you. It will show you what is being charged.

  Jai Hall

• Hertz so slow. Then wants more money after prepay. They don't add tax or airport fees until you check in it $132 more . Budget tell fees and tax up front.

  Tony Brown

• Watch out for a scam...they upgrade your car without telling you, and yet put you in the smallest car out there. Pay for navigation, not there. Long wait time, never enough cars in store. Skip!

  Natalya

• Worst rental car location ever. Bad setup, not enough staff. Supposedly moving, thankfully.

  Kelly

• Super friendly staff!

  Flávia Diniz